Workplace Conditions and Well-Being Resources

Unsafe Staffing

  • There are increases in care-related complaints this year regarding unsafe care and unplanned closures. 

  • If you are seeing issues, report it to the Board of Pharmacy. The Board of Pharmacy cannot hold pharmacy operators accountable unless they know about it. 

  • You can do this by filling out the online form above, and be sure to identify a location or it will be screened-out. You can also type up the complaint into a document to be uploaded and note “see upload” in “complaint details” field. 

Additional notes on this:

  • A pharmacist has independent judgement to decide whether or not there is adequate staffing to safely provide patient care. If they decide there is not adequate staffing, they can (and should) close the doors and direct patients to a different location. This is NOT patient abandonment if the reason they close the doors is inability to provide safe care.

  • There is nothing in the federal PREP acts that prohibits this and state regulations specifically allow it (Rule 20.2).

  • The VT Board of Pharmacy would not pursue disciplinary action against individual licenses in these cases.

Share your thoughts with us! We are assembling a task force to help address these concerns. Join us, share your perspective with us, and help us address this issue! Contact

"Vermont Pharmacists Association" is a 501(c)6 non-profit organization. 

Vermont Pharmacists Association 2019.

P.O. Box 267, St. Albans, VT, 05478

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